TIME PRODUCCION:
Allof our products are made for each purchase, These take us some days for beprinted, sew up, packed it. For that here give you the time that take us:
- Peach skin and Velvet covers ,hugging inner pillow:Made inPerú,10-20days.
- 2way tricot covers:Made inChina,15-35days.
- Plushies, mugs, posters, stickers, straps, playmats, mousepads and set bedroom:Fabric from Perú,5-15days.
If we get any dificult or problem with your purchase, we will mail you for update your product time.
SHIPPING METHODS:
After the production, you will get notified when your order be sent to the postal service with tracking number.
SHIPPING FROM CHINA
2way tricot covers andFluffy inner pillows:
- Economy Shipping: 20-30 days, Worldwideaddresses.
- Expedited shipping: 10-20days.Worldwideaddresses.
-ExpressShipping:5-15 days. It can be FEDEX/DHL (cover pillows), EMS (lnner pillows) or ETK if your country dont have available the before ones.
-SAL:30-60+ days.
SHIPPING FROM PERÚ
Peach skin and velvet covers,hugging inner pillow, keychains and everything else:
-Economy Shipping:20 -30+ days.Worldwideaddresses.
- Expedited shipping:10-20 days. EMS shipping service.Worldwideaddresses.
- EXPRESS Shipping:1-5business days. It can be FEDEX/DHL service shipping.
-SAL:30-60+ days.
All the packageshave TRACKING NUMBERfor you can trace your package.
The packages are certified, Only the final user can receive the item, if the postal service will not find the user, the item will arrive to the postal service place near to your home and the delivery courier will left a note for you can pick up your package.
TIME SHIPPING BY AREA (Economy shipping):
- USA: 10-30 days.
- CANADA: 15-35+ laboral days.
- EUROPE: 15-35laboral days.
- LATINOAMERICA: 20-30 laboral days.
- AUSTRALIA: 20-30 laboral days.
All theordes haveTRACKING NUMBERfor you can trace your package.
We recommendexpedited shipping / FEDEXsince the saturation of the postal service with e-packet may cause your products to take much longer than expected.
If the postal service will not find the user, the item will arrive to the postal service place near to your home for few days until be returned to the warehouse again.
HOLIDAYS:
ForNovember-Decembermonth purchases, shipments may take many more days due to the saturation of thepostal service. So take your precautions about taking more days in advance to purchase a product and arrive near to your wish day.
Tracking for your specific shipment can be found on our website. You can into your account and click the"My Account"link in the top right corner. Click on"Track Orders"to find the order you need to track. Click the "View Details" link for that order to see your tracking information under the shipping address.
If your tracking number dont work withyourpage account, you cantrack you package here:
https://track-chinapost.com/(E-Packet and SAL)
https://www.17track.net/(All tracking)
https://www.usps.com/(USPS)
https://www.fedex.com/en-us/tracking.html(FEDEX)
Business days include Monday-Friday, and exclude some holidays for USA and PERU such as Christmas Day, New Year’s Day, President’s Day, Memorial Day, Independence Day, Saint week, and Labor Day.
We currently deliver toWorlwide addresses. For expedited and Express shipping we cannot ship to APO/FPO/DPO addresses. If you have any further questions regarding your shipmentsupport@mitgard.com to contact us.
Return Policy
Returns of a product:
- If you have any extra question, please send us an email at support@mitgard.com with the info of your name and order number.
- Our policy lasts15 days. If15 days have gone by since the arrival of your purchase, unfortunately we can’t offer you a exchange or refund.
- To be eligible for a return, your item must be unused and in the same condition that you received itand not altered.
- To complete your return, we require a receipt or proof of purchase.
- Any item that is returned more than 45days after delivery
Additionalnon-returnableitems:
* Custom commission or personalized orders
* Downloadable software products
Refunds (if applicable):
- We can made a complete refund for itemswith 48 hours that you made the order, after that we gonna proceed to the production and ship the package.
- If you want the refund after the 48 hours that you made your order and not was sent to the postal service, will have15% cancellation fee as items have already been sent to production.
- If the shipped product is returned to our warehouse. We will refund the cost of the productsubtracting 15% of the cancellation fee. The shipping cost is not refunded.
- If you still didn't get your package by60 days after the notification shipping, we will check if this was lost by the courier.After that if this was lost, we can offer the full refund. For SAL shipping its until 120 days after notification shipping.
- You have 48 hours for send us a mail for edit your address if this was misspelled, but If your got your shippping notification and was shipped to a wrong address. We can't offer you any type of refund.
Additionalnon-refundableitems:
* Custom commission or personalized orders
* Downloadable software products
The return or refund are avaliable within5laboral days after the item is received if you keep the items in original state.
- Please contact us ASAP by Email.
- Adjunt your product photos.
- Ship back the item to us.
- We refund or echange for you by thestandard method payment for only the product cost.
Note:If youmade a purchase with a wrong info, you have48 hoursfor you can send us the real info by E-mail and we can update the address shippingbeforeyour product be sent to the postal office.
